1. Return Window
You may request a return within 30 days after the order is shown as delivered. The return must be authorized by us and shipped within the instructions and timeframe provided with the return authorization.

2. Return Eligibility
To be eligible for a return, merchandise must be:
unworn, unwashed, unaltered, and unused, other than reasonable try-on;
free from stains, odors, pet hair, makeup, damage, or signs of wear;
returned with all original tags, accessories, and packaging where reasonably possible; and
accompanied by proof of purchase or the relevant order number.
We reserve the right to reduce or refuse a refund when an item does not meet these conditions. Items that are not accepted may be returned to the customer at the customer’s expense.

3. Items That Cannot Be Returned
The following items are not eligible for return unless defective, damaged on arrival, or otherwise required by applicable law:
items marked “Final Sale” or otherwise identified as non-returnable;
gift cards;
personalized, monogrammed, made-to-order, or specially altered products;
undergarments, intimate apparel, or other hygiene-sensitive products after opening or use; and
items purchased from a third-party retailer, marketplace, or physical store.

4. How to Start a Return
Contact us through our Contact Us page within the return window.
Provide your order number, the item(s) you wish to return, and the reason for return.
Wait for return authorization and the designated U.S. return address.
Pack the item securely and include any return form or reference number provided by us.
Ship the package using a trackable service and keep your proof of shipment.
Unauthorized returns, returns sent to the original shipping location, or returns sent to an address other than the designated U.S. return center may be delayed, refused, or returned to the sender.

5. Return Shipping Costs
Unless the item is confirmed to be defective, damaged on arrival, or different from what you ordered, return shipping costs are the customer’s responsibility. Original shipping charges, expedited shipping fees, duties, taxes, and customs-related charges are generally non-refundable unless required by law.
If we provide a prepaid return label, the cost of that label may be deducted from your refund unless the return is due to our error or a confirmed product defect.

6. U.S. Return Center for All Orders
All approved returns are processed through our designated return center in the United States. This applies to products originally shipped from our U.S. warehouse and to products originally shipped from a fulfillment facility in China.
After a returned item arrives at the U.S. return center, it will be inspected. If it is accepted and suitable for resale, it may be added to U.S. warehouse inventory. This internal inventory process does not affect the amount or timing of an approved customer refund.

7. Refunds
After the return is delivered to our U.S. return center, please allow time for inspection and processing. If approved, the refund will be issued to the original payment method, normally within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.
We will notify you if the return is not approved or if a deduction applies. Promotional discounts, bundled offers, gifts with purchase, and loyalty benefits may be recalculated when part of an order is returned. The value of any unreturned promotional item may be deducted from the refund.

8. Exchanges
We do not guarantee direct exchanges because inventory may change. The fastest way to obtain another size, color, or style is usually to return the eligible item for a refund and place a new order. Any replacement offered for a defective or incorrect item is subject to availability.

9. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact us within 7 days after delivery and provide your order number and clear photographs of the item, packaging, and shipping label. Do not discard the product or packaging until we have reviewed the claim.
If the claim is approved, we may provide a replacement, repair, prepaid return method, store credit, or refund, as appropriate and subject to applicable law.

10. Late or Missing Refunds
If you have received a refund confirmation but do not see the credit, first check with your bank, card issuer, or payment provider. Posting times vary. If the refund still does not appear after the payment provider’s normal processing period, contact us through our Contact Us page.

11. Consumer Rights
This policy does not limit any non-waivable rights or remedies available to you under applicable consumer protection law. Where local law provides more favorable mandatory rights, those rights will apply.

12. Contact Us
For return or refund assistance, please contact us through the Contact Us page on our website and include your order number.