1. Order Processing
Orders are generally processed on business days, excluding weekends and public holidays. Processing times may vary during product launches, promotional periods, holidays, severe weather, or other high-volume periods.
After your order is placed, you will receive an order confirmation email. Once your order has been shipped, we will send a shipping confirmation email with available tracking information.

2. Fulfillment Locations
To serve customers efficiently and maintain product availability, merchandise sold through our online store may be shipped from:
our warehouse or fulfillment partner in the United States; or a fulfillment facility located in China.
The fulfillment location is selected based on inventory availability, the products in your order, your delivery address, and carrier capacity. The country or region from which an order is shipped does not change the product price shown at checkout or your rights under our Return Policy.
Orders containing multiple items may be divided into separate shipments and may arrive at different times. You will receive tracking information for each shipment when available.

3. Shipping Rates and Delivery Estimates
Available shipping methods, shipping charges, and estimated delivery dates are displayed at checkout after you enter your delivery address. Delivery estimates begin after the order has been processed and transferred to the carrier.
All delivery dates are estimates and are not guaranteed. Actual delivery times may be affected by carrier delays, customs processing, weather, peak seasons, local delivery conditions, incorrect address information, or events outside our reasonable control.

4. Tracking
When tracking is available, it will be included in your shipping confirmation email. Tracking information may take up to 48 hours to become active after the carrier receives the package. For multi-package orders, each package may have a separate tracking number.

5. Address Accuracy and Delivery Restrictions
Please review your name, shipping address, apartment or suite number, postal code, and contact information carefully before submitting your order. We are not responsible for delays or non-delivery caused by incomplete or incorrect information supplied by the customer.
Some carriers or shipping services may not deliver to P.O. boxes, APO/FPO/DPO addresses, freight-forwarding addresses, or certain remote locations. Any applicable restriction will normally be shown at checkout.

6. Changes and Cancellations
We begin processing orders as soon as possible. We cannot guarantee that an order can be changed or canceled after it has been placed. Once an order has been shipped, it cannot be canceled or edited. After delivery, eligible items may be returned in accordance with our Return Policy.

7. International Shipments, Duties, and Taxes
For shipments that cross an international border, customs authorities may assess import duties, taxes, brokerage charges, or other fees. Where supported, applicable charges may be collected at checkout. Otherwise, the recipient may be responsible for charges imposed by the destination country or carrier.
Customs processing may delay delivery. We do not control customs decisions, inspections, or assessment of government charges. A package refused because of unpaid duties, taxes, or customs fees may be treated as a refused or undeliverable shipment, and non-refundable shipping or carrier charges may be deducted from any refund permitted by law.

8. Lost, Damaged, or Missing Packages
If your package appears lost, arrives damaged, or is missing an item, please contact us promptly through our Contact Us page and include your order number, a description of the issue, and photographs when applicable. Please retain the packaging until the matter is resolved.
We may ask you to cooperate with a carrier investigation. Claims submitted long after delivery or the estimated delivery date may be more difficult to verify or may fall outside the carrier’s claim period.

9. Refused or Undeliverable Shipments
If a package is returned to us because the address was incorrect or incomplete, delivery was refused, the package was not collected, or required customs charges were not paid, we may refund the eligible merchandise value after the package is received and inspected. Original shipping charges, return-to-sender fees, duties, taxes, and other carrier charges are generally non-refundable unless required by law.

10. Contact Us
For shipping questions, please contact us through the Contact Us page on our website. Include your order number so that we can assist you more efficiently.